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FAQs

Do you offer same day service?

Typically we can offer same day service for repairs if you call before noon. Our regular office hours are 8 a.m. to 5:30 p.m. We also have technicians available after 5:30 p.m. if needed.

What is SEER?

SEER stands for Seasonal Energy Efficiency Ratio. It is most commonly used to measure the efficiency of central air conditioning. The higher the SEER rating, the more efficient the unit.

Should a thermostat be set to "auto" or "on"?

Preferably “auto.” That way, the fan operates only when the temperature requires it. However, there are advantages to using the "on" setting. Air is constantly filtered through the unit's air filter, and the constantly circulating air results in an even temperature throughout the house.

If an outdoor unit needs replacing, should the indoor unit be replaced too?

There are advantages to replacing both pieces at the same time. However, our technicians can give you information addressing the options available to you.

Do you have a checklist to aid me in monitoring my refrigeration system?

The following guidelines are helpful:

1. Make sure the coil or the evaporator (cooling coils) is free for proper air flow.
2. Make sure no items are blocking the drain.
3. Make sure all doors close well, with good gaskets.
4. Is the cooler or freezer operating at the correct temperature?
5. Check your outside condensing unit and coils for dirty buildup, especially in the summer months.

It is a good idea to call on us to perform a full check-up on your system. This will result in a more efficient system.

 

Do you offer quotes and bids on projects?

Yes! We are more than happy to evaluate your job site and needs to provide you with an estimate. For more information and details, feel free to call our office during business hours so we can help your vision become reality.

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A-Thompson Refrigeration,
Air Conditioning, & Heating Inc.

3214 N. Houston School Road
Lancaster, TX 75134
Phone:
214-826-5032 • 972-227-4756

Fax:
972-228-1273

Email:
info@athompsonrefrigeration.com
Monday – Friday
8 a.m. – 5:30 p.m.

Saturday
8 a.m. - Noon

24-Hour Emergency Service
7 Days a Week
We accept MasterCard, Visa and Discover.
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